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Why eMini Trading is a Great Alternative to Stock Trading – Part 1

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Why eMini Trading is a Great Alternative to Stock Trading – Part 1

If your stock trading is not going well, and you are falling short of your expectations, eMini trading may be a good alternative choice. This article discusses one reason why eMini trading may be better for you.

Why is trading the eMini better than trading stocks? There are many reasons, in my opinion, but I will discuss one of them here, and other reasons in future articles. I prefer eMinis to stocks because they avoid certain types of risks. In economics the term exogenous is used to refer to an event that occurs “from outside” the system, model, or idea you are considering. It usually is an unexpected event that creates a shock to the system. For some traders, exogenous shocks can result in a windfall of profits, but for most traders, they result in losses in their brokerage accounts-which leaves them shocked.

There are many types of exogenous shocks, however, to keep things simple I will look at two specific kinds. I like to call these verbal exogenous shocks. They usually occur from the mouths of hotshots, and they also have the tendency to occur right after you have bought the stock. The first type of verbal exogenous shock occurs when some hotshot analyst downgrades the stock, sector, or industry you are invested in. The second type of verbal exogenous shock occurs when some hotshot CEO or CFO tells the investing community, “we will be making one penny less than you expected.” WHAM! and OUCH!

Just like earthquakes, verbal exogenous shocks lead to aftershocks. One type of aftershock occurs to the other stocks in your portfolio that are in the same industry. Another type of aftershock occurs from what is called herding. Herding refers to analysts having a tendency to hold similar views. What usually occurs after one analyst is brave enough to create a verbal exogenous shock, is that the others quickly follow-this leads to additional verbal exogenous aftershocks to your stock or portfolio.

Verbal exogenous shocks do not occur in the market as a whole. The market does not give a damn what some analyst thinks about a company, or what a CEO said, or stated about their upcoming earnings report. This is one of the major reasons why trading the market, on the whole, is better than trading its components. One may argue that the market also experiences exogenous shocks. Of course it does. As traders we already face so many risks each day. I, for one, do not care to add on verbal exogenous risks.

Effective Financial Goal: The Five Characteristics

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Effective Financial Goal: The Five Characteristics

In financial management studies, an effective financial goal should have 5 characteristics which could be easily remembered as S-M-A-R-T. The following paragraphs explain all the 5 characteristics:

1) Specific

We might be thinking of being financially free but do you know what it takes? This goal is seems to be too general. Our goal needs to be specific so that we can focus particularly in each area of financial planning and easily to manage our own expectations. Specific goal normally has only one outcome.

For example, goal to invest RM200 per month in unit trust and accumulate at least RM2400 in a year; or spend within our budget every month. These specific goals are going to have different outcomes but when combined, they will ensure our cash flow to be healthy. When each specific goal is accomplished, we are getting nearer to financial freedom.

2) Measurable

We might be working very hard, but how do we know whether our goal is achieved? Therefore, our financial goals should be quantifiable.

For instances, we want to invest and accumulate RM50,000 in 2 years and the progress can be easily quantified by looking at our investment account statement.

In fact, we must be able to measure or review the progress of achieving the goal such as calculating our current net worth, debt-to-income ratio and reviewing, return-on-investment (ROI) and our current insurance policy. It is good if we can keep a journal and review our current planning.

3) Achievable

Many people are influenced by the ‘Law of Attraction’ and believe that ‘nothing is impossible’. Because of this, we’re tend to set difficult goals which require great effort. However, are these goals realistic and achievable? It’s important to know whether the goal is within our potential and logical norm.

For example, if your target is to achieve RM1 million in a year by only investing RM1000 per month in any scheme. How likely can these be achieved? In fact, such investment scheme will require very high ROI within a short duration and often comes with very high risk. You might lost your capital easily.

The most importantly, we should not stretch ourselves to achieve unrealistic goals. This is to avoid frustration over failure which could ended up in great disappointment.

4) Rewarding

We want to achieve a goal because want to get something in return or else nobody will work hard. While working towards goal achievement, we must be certain on the outcome to be achieved and it’s importance to our life. In fact, it must be meaningful and enjoyable.

For example, a man wants to invest his money to accumulate education fund for his son in 20 years. In the future, this goal will be rewarding because his son will be able to enroll into higher education.

However, the rewards could be in any form such as material, financial, relationship and spiritual.

5) Time-bounded

We need adequate time to achieve our goals. It could be short-term, medium-term or long-term, depending on the type of goals to be achieved. Timeliness has been an important aspect in life. Therefore, we should allocate a time frame to avoid procrastination. It will be good if we can set a schedule for everything to be done.

For instances, saving for retirement would require many years because it is a long-term planning and involved huge sum of money. Therefore, planning for retirement in a short-term (1 to 5 years) could be unrealistic unless someone is willing to have huge commitment on this.

In brief, time is priceless because it gives chances for development and create greater outcomes. Therefore, the wise man always said, ‘start early and stop procrastinating’.

Summary

An effective financial goal would always has these SMART characteristics; Specific, Measurable, Achievable, Rewarding and Time-bounded. This is to ensure that our goals are meaningful and get us closer to financial freedom. Good luck in your goal setting.

Forex Money Management For Small Traders

Forex Money Management For Small Traders

If you’re just starting out as a Forex trader, risk management should be one of your top priorities. Many new traders are so eager to begin trading that they ignore the dangers of not having a solid risk management system in place. Conducting thorough Forex Market Research can greatly contribute to effective risk management strategies. By researching and analyzing the Forex market, including currency pairs, economic indicators, geopolitical events, and market trends, traders can gain valuable insights and make informed decisions to mitigate potential risks. Forex Market Research helps traders understand market dynamics, identify entry and exit points, set appropriate stop-loss and take-profit levels, and develop a disciplined trading approach. By integrating Forex Market Research into their trading routine, beginners can establish a solid risk management system that protects their capital and enhances their chances of long-term success in the Forex market.

The dangers of risking too much of your account on any trade can be a surefire way to ultimately lose most, if not all of your trading capital before you even get your feet wet in the markets.

If you start with a small account, lets say $5,000.00, risking a large percentage of your account is ill-advised. For the sake of argument, let’s assume a trader risks 10% of his account on each trade. With a $5,000.00 account that amounts to risking $500.00 on your first trade.

Most veteran traders would agree that is not a wise decision. What if you had 5 losing trades in a row? By risking 10% of your funds on each trade, you would have lost over $2,000.00. Roughly 40% of your trading capital. Far more than a smart trader should ever risk. Each time you lose a sizable amount it makes it very difficult to make back your losses and restore your account to its original size.

The same trader who only risked 3% of his capital could withstand 5 losing trades in a row, and would be in a far better position than the trader who risked 10% on every trade. With that same $5,000.00 account, a trader risking 3% would lose roughly $700.00. Or about 14% of their capital. Quite a difference.

In the above examples, you would, of course, hope to not have 5 losing trades in a row. But in the world of Forex trading, nothing is guaranteed. Good Forex money management combined with proper risk control are one of the most important skills any Forex trader can learn. Additionally, leveraging Forex market research services can greatly enhance your trading strategies and decision-making process. Forex market research services provide valuable insights into market trends, economic indicators, and currency pair analysis. By utilizing these services, traders can stay informed about the latest market developments, identify potential trading opportunities, and make well-informed trading decisions. Forex market research services offer in-depth analysis, technical indicators, and expert opinions to assist traders in gaining a competitive edge and maximizing their trading potential. With access to comprehensive research and analysis, traders can refine their trading strategies, mitigate risks, and improve their overall performance in the Forex market. Whether you are a beginner or an experienced trader, incorporating Forex market research services can greatly enhance your trading success and profitability.

Becoming a successful Forex trader involves more than just opening an account and begin trading. In order to profit, and maybe even more important, survive, you must learn as much as possible about the markets. Don’t invest one cent before you get a solid education about trading, learn proper discipline, and understand that you must have a proven plan in place before beginning to trade.

The author’s website features more trading information and Forex secrets.

Setting up Maintenance Administration – 5 Demonstrated Insider secrets to Help you save Income With Upkeep

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Setting up Maintenance Administration – 5 Demonstrated Insider secrets to Help you save Income With Upkeep

Each individual servicing get the job done has some objectives. The core of all these targets are two: extending the functionality lifestyle and reducing the costs of operation. Whoever is liable for taking care of some developing upkeep work, he has to great tune and set a balance between these targets. In this write-up we will talk about about the cash conserving component of upkeep administration.

1# Upkeep by itself is a charge incurring career. Therefore minimize the price of your maintenance works.

2# Detect people special propositions of your servicing, in which repairing, preserving results in greater impression and benefits for you.

3# Preferably there must not be any dangerous maintenance. Nonetheless in practical scene, we typically have to deal with dangerous upkeep. For dangerous routine maintenance, you have to ensure good arrangement wholly on optimum thing to consider. Optimum thing to consider is that the place you allocate cost-effective assets for successful utilization.

4# Hold in brain that taking care of your making maintenance is fruitful only when it extends the property existence to an extended interval by reducing expenditures of operation and protecting the generation scale of financial state. Certainly, as extended you simply cannot pilot a setting up routine maintenance that surely does not achieve the generation scale of financial state for your ventures, property and qualities you will not be in a position to save funds with servicing.

5# The making upkeep management procedure ought to be in line with your lengthy expression strategic objectives and its main construction must broadly handle the uniform tools and operational structures that make sure catastrophe preparedness and price tag efficiency.

Trying to keep your upkeep management in these 5 frameworks can end result in bigger good benefits for you.

Support Desk Softwares/Purposes

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Support Desk Softwares/Purposes

Picking out a right help desk application is extremely critical for any enterprise which really needs to supply very best probable consumer guidance. When you have executed the correct resolution, it not only success in reduction of response and resolution occasions, but also increase customer fulfillment costs and shopper retention. Pick a good helpdesk for your firm to improve your profits and lower your IT prices.

Below I have mentioned some excellent helpdesk softwares (not exclusively in any buy).

ManageEngine ServiceDesk Moreover:

ManageEngine ServiceDesk In addition is a Internet-dependent, uncomplicated to use HelpDesk software package with Asset Administration whose functions include contract management, software package license administration, network stock management, purchasing, active listing & LDAP integrations and understanding administration functionalities. ServiceDesk Additionally is a very customizable, simple-to-carry out help desk computer software with ideal ITIL practises. It also provides Hosted, SaaS computer software with Asset Administration Suite, ManageEngine ServiceDesk As well as On-need.

Zendesk :

Zendesk is the website based mostly enable desk software program with help ticket system and a self-provider buyer aid system. Combining the fields Priority, Sort (Problem, Incident, Problem, Job), and Status (New, Open up, Pending, Solved), and age, ZenDesk results in a score that spots that ticket in order.

Sysaid :

SysAid is a suite of world wide web-primarily based IT application applications. It automates your processes for enable desk, hardware configurations, asset monitoring, program licenses, tasks, projects and much much more. By quickly scanning and screening your network, SysAid presents you with the required information about each equipment and lets you manage every one remotely.

H2Desk :

H2desk is the potent way to deliver on line assist to your consumers. From modest enterprises to more substantial businesses, the support desk will streamline your on the net communication with your shoppers – your business will help you save time and money. Produce, control, and overlook unlimited staff users, departments, and tickets.

Internet Support Desk :

World wide web Support Desk is a world-wide-web-primarily based help desk software program that empowers IT assistance desk technicians with e mail-to-ticket conversion, difficulties ticket e-mail notifications, keep track of operate time, a self-company knowledge foundation, LDAP & Lively Listing integration, and much more.

Helpstar :

Helpstar is the assistance desk with asset administration software program which specialized in tracking Computer system configurations and property, manage support desk do the job orders, and carry out stories and queries.

Spiceworks :

Spiceworks is the help desk software program which lets you manage consumer tickets, manage your perform, and assign jobs to your helpdesk workforce. Receive tickets by means of net or email, assign tickets across your IT workforce, develop tickets whilst browsing network belongings and observe tickets by user, asset, thanks day & a lot more.

Helpdesk Pilot :

HelpDesk Pilot is world wide web based mostly, php & mysql driven assistance / difficulty ticket answer. Convert client emails into tickets and each and every e-mail id as a office. Insert support associates (staff) to a department. Each and every ticket (problem) is grouped by responses and each and every exercise is tracked.

Numara Track-IT :

Numara Keep track of-It is a thorough IT aid desk software package and asset administration remedy that makes it possible for you to value properly employ field greatest tactics, such as ITIL. It aids you handle all elements of assist desk and asset management features.

I may possibly have missed out some other excellent enable desk softwares. Please forgive me for that and really feel absolutely free to use the reviews to notify about the skipped ones. Thank you….

Mobile Telephone Service – Customer Gap Analysis

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Mobile Telephone Service – Customer Gap Analysis

Indian mobile industry was started almost 10 years before, because of Govt. regulation it couldn’t grow like China. As per current estimation India’s mobile services market is expected to grow at 28.3% CAGR through 2009. But the market is also very much competitive, all the players are keen to increase the market share, so the prices are getting slashed. The current players in the market are –

o Reliance Infocomm

o Bharati Telecom (AirTel)

o BSNL

o Tata Teleservice

o Spice Telecom

o Hutchison / Orange

o BPL Telecom

The industry is moving from the Growth stage to the Shakeout stage, although the market is growing fast, but the Cut-throat Competition is slashing the profit margins, which is very common in Later Growth stage and players those who don’t have strong financial back up are going to be sold to the stronger players. So it’s very clear that players with stronger brand and financial back up will make the future profit.

The bigger players are also operating in other Telecom areas like – Landline, ISP, Broadband, Corporate data & voice services etc, to become one stop solution provider, hence forth increase the market share, this clearly indicates the Sorry situation for the smaller players. Entry barrier for any new player is too strong.

Once the Shakeout period is over in next few years the Mobile Industry in India is likely to enter in matured market.

But there is a other theory too – the economic growth in India, currently the market is growing more on the Network area growth, providers are moving to smaller cities from big cities, demand is generated from ‘B’ class & ‘C’ class cities – middle class population. A major section of middle class population of India in smaller cities couldn’t enjoy the advantages of Telecom service due to the Govt. monopoly, poor capacity, regulations; they are the immediate customers of the Mobile operators. The Landline is no more the preferable choice for the new Telco users; people like to use mobile phones because of its added advantages and easy subscription. Also the middle class size is expected to grow in India in next decades, so the Mobile market in India will be probably in Growth – Shakeout phase for a longer period.

Also the Roadmap, which was thought by the Govt. earlier has become more like a roadblock for the growth, to keep the market competitive they introduced lot regulations and zoning concepts, which have become barrier for market growth and to play at Economies of scale, which are likely to change by the market dynamics and market forces. So the Growth – Shakeout phase is likely to continue for a while. Few years before the number of players were many, as TRAI had stringent laws in number of zone operations by single provider, but these are changing rapidly.

o Service Providers Offerings

India is a vast and complex market. The Indian Department of Telecommunications classifies the country’s telecom markets into “metro” and “A”, “B” and “C” circles or zones, based on how many potential subscribers they have. For example, the C circles refer to rural areas and are the least attractive sectors with very little wealth. The 1999 National Telecom Act defined a phased telecom deregulation with national operator, VSNL, privatized in April 2002.

The cellular market is divided into 4 metro areas, 5 circle A areas, 8 circle B areas and 5 circle C areas. When all the cellular licensees become operational, India will be served by 77 networks. This segmentation of the market and licensees has certainly not helped the growth of the Indian market. These Network is increasing very fast, as companies want to tap the middle class population in smaller cities, and technological development, they are able to increase the Network boundary with lesser investment and also the competition.

Indian mobile operators offerings are segmented in two broad categories – Pre-paid and Post-paid. Although mobile market is growing positively, the Post-paid market is declining and Pre-paid market is increasing by leaps and bounds.

TRAI regulations and Indian consumer behavior are causing for the growth in Pre-paid market. As the revenue in pre-paid offer is increasing in Circle ‘A’ and Circle ‘B’ for Economies at scale, the Pre-paid market share is going to be the more important. When Reliance InfoComm came into the market, they didn’t realize this initially, but very soon they came with Pre-paid offer.

o Brief on Customer Service Gap Model

First analyze the Provider Gap

o Market Information Gap – Not knowing what Customers Expect: The Company’s incomplete or inaccurate knowledge of customers’ service expectations.

Key Factors –

o Inadequate marketing research orientation

o Lack of upward communication

o Insufficient relationship focus

o Inadequate service recovery

2. Service Standards Gap – Not having right standard and design: The Company’s failure to translate accurately customers’ service expectations into specifications or guidelines for employees.

Key Factors –

o Poor service design

o Absence of customer-defined standards

o Inappropriate physical evidence and Servicescape

3. Service Performance Gap – Delivery lag: Lack of appropriate internal support systems (e.g., recruitment, training, technology, compensation) that enable employees to deliver to service standards.

Key Factors –

o Deficiencies in HR policies

o Not match Supply & Demand capacity

o Customers failed to meet their roles

o Intermediaries problem

4. Internal Communication Gap – Promises don’t match: Inconsistencies between what customers are told the service will be like and the actual service performance [e.g., due to lack of internal communication between the service ‘promisers’ (such as salespeople) and service providers (such as after-sales service representatives)].

Key Factors –

o Lack of Integrated services marketing communication

o Ineffective management of Customer expectation

o Over promising

o Inadequate horizontal communication

Companies wishing to improve their service quality must diagnose the four organizational gaps and take appropriate corrective action to close them. An important message for managers from this overall implication is that a mere external focus (e.g., being customer-oriented and conducting periodic customer-satisfaction surveys) is not sufficient for delivering superior service. Managers must also systematically analyze and correct potential deficiencies within the organization.

Customer perceptions are subjective assessments of actual service experiences; customer expectations are the standards of, or reference points for, performance against which service experiences are compared. The sources of customer expectations consist of market-controlled factors, such as advertising, as well as factors that the marketer has limited ability to affect, such as innate personal needs. Ideally, expectations and perceptions are identical: customers perceive that they think they will and should. In practice, a customer gap typically exists. Good marketing strategies reduces this gap.

o Indian Consumers Behavior & Gap Model

This section is analyzed in following sub-sections –

o Consumer Perceptions –

What do you see?? Perception is the process of selecting, organizing and interpreting information inputs to produce meaning, i.e. we chose what info we pay attention to, organize it and interpret it. Information inputs are the sensations received through sight, taste, hearing, smell and touch. This is very important factor for Indian consumers, as the average literacy level is low in India. People want to judge the quality of service with more on Physical evidences comparing to western world, where people rely on the specifications.

As Mobile Telecom service is ‘Remote Service’, people don’t see any infrastructure of Network, consumers want to see the Front offices / people of the provider. This was realized by Reliance very quickly, they offered the Handset on Mail order basis which didn’t work out well, immediately they started opening retail store which brought lot of success for them, even entering late in the market. AirTel (Bharti), Hutch, Spice offer this presence through the dealer network and selective retail store. But provider direct presence is more valuable.

BSNL being the poor customer handler, they are still able to keep large market share because of their physical presence. But this concept is changing gradually amongst young generation.

Usually the Indian consumers see large gaps in Gap4, and they believe that Physical presence can only reduce this gap, Physical presence also helps provider to get feedback quickly and reduce Gap1.

o Learning & Communications – In India this process is comparatively slower than western world or developed countries. So the communication to the consumers play much bigger role than here, the need for mobile communication is much more in Rural India and cities, but the impediments are the cost and learning process. As the costs of mobile services are coming down, the opportunity in Rural India will grow. But the providers and operators have to communicate much more in teaching the people.

TSPs also need to encourage some retails network in Rural India, which can offer cheaper service, like HLL or P&G offers 1 Rs packet for their toiletries products, or ITC offers Internet centers in villages of several states. Tech. MNCs (AMD is releasing cheaper chips, Dell is coming up with low end PCs) are trying to come with tailored products for the emerging markets, which can be cheaper, less features, and easy to use.

Bharti planned to open a SMS based public booth Network in cities few years before, but that business plan became infeasible as SMS prices dropped like a falling rock. But potential for similar mobile public booth in Rural India is very high.

Learning & Communications are more required to close Gap 3 and Gap 4.

o Perceived risks –

In service risk assessed as it is consumed and experience, also ‘Word-of-Mouth’. People perceive more risk in service than products, because of its’ intangibility. In India this is more because of rudimentary legal framework, the Consumer protection is much less than developed country. This is one ‘Major Reason’ also for booming Pre-paid market than Post-paid. TSPs have to offer some kind of financial warranty in case of Post-paid connection. So far the experience of Indian consumers with Govt. Telecom organization is very poor.

Physical presence and financial back up required more to reduce the risk factors. The risk will be perceived less as Gap 3 and Gap 4 will be closing.

o Group Dynamics –

This is one of the most important factors in Indian market, here ‘Word-of-Mouth’ is much powerful than any other communication, and people follow their families, friends, and social groups. The Market communication from TSPs should keep this in mind.

The Call Plan should consider this with high importance, some mobile operators are considering this factor, but there is no still Customer analysis or segmentation done. Group dynamics consideration should be taken care in closing Gap 3.

Customer Service Quality analysis

Extensive qualitative and empirical research-spanning multiple phases, covering a variety of sectors, and involving a number of companies-suggests the following general insights about how customers assess service quality. Firstly, customer-defined service quality stems from a comparison of customers’ service expectations (i.e., their mental standards about what a company ought to provide by way of service) with their perceptions of the delivered service.

Secondly, customers evaluate the nature and extent of the gap between their perceptions and expectations along five broad service attributes (listed below in decreasing order of importance):

Reliability: Ability to perform the promised service dependably and accurately. This is more dependent on the Technology and Network Infrastructure is used, Indian TSPs are at per or near per with Global standards in this regard.

Responsiveness: Willingness to help customers and provide prompt service. – This one major are Indian Mobile operators are lagging and lot of work needed to be done.

Assurance: Knowledge and courtesy of employees and their ability to inspire trust and confidence. This is also another lagging area.

Empathy: Caring, individualized attention the firm provides its customers. This is also another lagging area.

Tangibles: Appearance of physical facilities, equipment, personnel, and communication materials. Mobile service is ‘Remote Service’; the Tangibility needs to be created other ways.

The Evidence of Service

Because Services are intangible, customers are searching for evidence of service in every interaction they make with the provider. Here is the general diagram –

People

– Contact Employees

– Customer him / herself

– Other customers

Process

– Operational flow of activities

– Steps in process

– Flexibility vs. Std.

– Technology vs. Human

Physical Evidence

– Tangible communication

– Servicescpe

– Promises

– Technology

– Internet integration

Service Quality Key Drivers –

o Employee (Call Agents) training

o Employee motivation

o Employee empowerment (This is highly lagging, still the managers take the decision, by that time customer loose patience and run away.)

o Retail outlets to ensure tangibility (has to be done more organized way, tie-up with Super market chains etc.)

o Measure service delivery / customer satisfaction

o Right BSS and CRM Solution

Need for CRM Solution –

With a CRM package sitting on the top of billing software, it can generate various kinds of data for the company to understand the service preferences, usage pattern and demographic nature of its customers. Previously it was a few discreet parameters. Now with a separate software package seamlessly integrated with the billing modules, the service providers can build relationships among different parameters to take important business decisions. A normal CRM package has around 12 odd modules from contact center management, campaign management, customer profiling to sales management. All these can help a mobile telecom company create an efficient sale and marketing and customer care operations. Using CRM as marketing and customer care tools, the telecom companies can differentiate their services for different strata of customers. For example profiling and segmentation of customers open up new marketing opportunities. With the help of a good CRM tool, a customer base can be divided into different segments and subsegments. Take the case of students as a group. Then one can have school and college students. Then the locality from where these students are coming. So segmentation can go on and on. It helps a mobile company to understand what a customer wants and the nature of services the company should deliver to prevent churning.

Segmentation is really important in Indian market as Demographics variation is very high here, so the System should be flexible enough to work with different process flows, different types of Service delivery, specially the very less focus made on Pre-paid market for customer satisfaction, where as pre-paid market stands for the larger share. Most of the operators consider pre-paid users as Anonymous, as they consider the ‘Exit Barrier’ is less in Pre-paid connection, where as the ‘Exit Barrier” is almost same as Post-paid, typically consumers consider the hassle of changing Mobile number and new SIM card cost as ‘Exit Barrier’.

Recommendations & Conclusion

Till today all the Mobile Operators are focused on Transactional Marketing (Get new customers) than Relationship Marketing (Retaining old customers). They are more focused on increasing Network area and circles – which is definitely require. And India has a huge market, which is fragmented in nature and too many customer segments – geography, income, age, language spoken, culture. Relationship Marketing is not much emphasized in India but the Industry, which is too competitive and can be operated remotely, this will be more important.

As the Industry will move towards mature stage (as happening in Developed countries), Relationship Marketing is more required and it needs to start now. The communication was pathetic till late 90s, but as it improves the Regional customers information sharing will increase.

Also the operators should come with new Business plans for Rural Areas, there is huge market in Mobile Data & Voice communication, there is huge potential but proper learning tool and communication required. As the Wireless Network cost is reducing, the focus in rural area will become important.

Final Recommendation List to Close Customer Gaps –

o Relationship Marketing focus

o Employee management

o Service focus on Pre-paid market

o New Business Ideas for Rural market

o Usage of right CRM tool